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All Named Animal Care & Welfare Officers (NACWOs) should be qualified, competent and experienced staff.  The NACWO will have extensive knowledge of the welfare and husbandry requirements of the species housed within their given areas, legislation, the Code of Practice, staff supervision and effective communication

The NIO role provides focussed dissemination of information.  To do this the NIO needs to determine who needs the information and provide it efficiently, in a format which the person needing the information can use (including the appropriate level for knowledge/skills), being aware that different groups may respond to different approaches, and being able to adapt accordingly.  They will need to be able to provide guidance about where and how to search for information

All Animal Care & Welfare Officers (ACWOs) should be qualified, competent and experienced staff.  The ACWO will have extensive knowledge of the welfare and husbandry requirements of the species housed within their given areas, legislation, the Code of Practice, staff supervision and effective communication